Site is a mess - you NEVER know if items are ACTUALLY IN STOCK or not. STAY AWAY. came with a pickup that doesnt work so great, ok stuff happens, i order a strap, never shows, up, they take forever to reply to me, then when i ask a refund they never reply for weeks. He set there and arguing with me. Then I have to cancel because they billed my credit card. When I called MF, the rep was very evasive. I had to call my credit card company and dispute the charge. At Synchrony, it’s our job not only to help our customers every day – but also when disasters like these strike. Tried to order other items .. Beware of their "bait and switch" Stupid Deal of the Day. promises shipping in 5-8 days, kept saying it would ship the next day cancelled after they couldnt ship an instock guitar within 8 days. Log in now and set up alerts to stay on … Smart features and free tools to help you get the most from your Synchrony credit card. I have called customer service twice and asked to be removed from their calling list, but I received another today, Sunday, at 8am. Just got off the phone with customer service and they told me the label had just been created. They were there for me since I started playing guitar and I've bought from them whenever I could over the years. Complete scammers. 8 customer service phrases to avoid. He offered me the tracking info and gave me a direct line to get in contact. If you have any questions or concerns, please do not hesitate to contact us. You can find contact details for Musician's Friend above.. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully … SAME THING. Of course their customer support on the phone were very nice, informative, and answered all my questions all the way up to my purchase. Email is still one of the major customer service channels. Trying to get a hold of someone to change my order....no one answers the phone.....and no customer service e-mail address either. I've looked all over on this website and can't find any! I'll never use them again. My receipt was emailed and shows price of item at 205$. As much as 46 percent users will pick it when dealing with a business.. It’s also an integral part of any multi channel customer service … Purchased strings (which we all know when you need them, you need them.) Musicians Friend's Best Toll-Free/800 Customer Phone Number. For some reason, we all have things we think we should say because they’ve been said so many times to us before, but at some point, they become trite. Zero communication, extremely poor customer service and unbelievably long shipping times. Musicians Friend used to be one of the… Musicians Friend used to be one of the places to go for New Music gear. You can contact Musicians Friend at any time to place and order or ask a question through the following ways: Mailing Address Musician's Friend, Inc. P.O. I wouldn't normally ask for a freebie but after two months of this nonsense and zero customer service I'm ready to stop doing business with Musicians Friend altogether and put my experience on social media and several review platforms. i ordered another guitar. But I no longer trusted MF; it was too obvious they were selling returned products as brand new. It has been 7 so far. Seriously ! I've been dealing with Musicians Friend for a while now. When I called to ask what was going on the customer service tried to extort more money out me saying I had to pay another $220.00 on top of the full price I already paid or else they wouldn't send me anything. Musicians friend is truly a musicians best friend when it comes to finding gear. Contacted customer support, they told me the back ordered items are a month out, and they couldn't tell me anything about the items that shipped except to give me the tracking number that I already have. Is Musicians Friend open on the weekends? I have tried to order 3 different times to buy gear listed as "In Stock and Ready To Ship" only to get an email a day later stating item is on backorder. I've been buying here for years, Great CS and great value. Fill out the form below and well get in touch … Our reviews are aggregated from multiple sources to give you the best overview about musiciansfriend.com. Log in now and set up alerts to stay on top of your account and to track your daily spending. Ordered gear and it never came. A large portion of your customers will use it to get in touch with you. Musicians Friend Adopting Sweetwater Customer Service Protocals? The customer service phrases you’ll want to avoid usually involve fall into one of three categories: They’re cliché. See how a big purchase can fit your budget with manageable monthly payments. 8 days have gone by, I have no idea where the items that they actually shipped are because UPS says the gave them to USPS, USPS says they haven't received them. How do I return something to Musicians Friend? Securely manage and pay your account. other places offer free 2 day shipping fed ex to your door, they respond to emails and phone calls. and with the shipping it says 3-5 days. How do I get a refund from Musicians Friend? I was very disheartened, for many reasons. How does that happen. Ordered an instrument, it arrived with grubby fingerprints all over it, no power supply and the accessories weren't in the original packaging. They then disconnected on me, Never again. The idea was an immediate hit. On one item, they overcharged me by 100$. Sure, I could return it and wait for another one to be shipped. I placed an order and paid in full. Essentially they took my money and never produced the product I ordered. Email to a Friend; Report Inappropriate Content Aug-21-2020 06:21 AM Aug-21-2020 06:21 AM. I called customer service and got an RA# and returned the pedal on the same day I received it. This is essential to appearing intelligent and garnering respect when you do send an email. I am getting several phone calls a week now asking if I need any new gear. 252 reviews. Musicians Friend Customer Service Contact Info. They’re tone-deaf. I ordered a lot of drum gear from MF in the past, no problems. I thought coustomer was always right but that's not true. Me being the review guru I am, I decided since it had been so long I would check their ratings (after the purchase, I know silly). And the drum would have been fixed. off after 5 calls and 3 emails in 48 hours. When I bought them it said all items were "IN STOCK". Now, I didn't have to deal with customer service, but on SUNDAY I repeat SUNDAY I recieved a call from Rick my "gear advisor" who left a message and email to make sure that everything was going smoothly with my order. Please people, go shop else where because this e-commerce store sure as heck aint it. Search for the item you have a question about in the same search bar that you used to find the customer service email address. How quickly does Musicians Friend respond to customer queries? One card. Guitar Center didn't have the guitar i wanted, so i found it at MF. Customer service was painfully slow. Either way, i will have to wait additional time i did not intend on waiting... in x2 days, will be 3 weeks of waiting. With Autopay, your payment will automatically be deducted from your bank account each month on your payment due date. 4. Yahoo questions? I have never had a bad buy. Now, I didn't have to deal with customer service, but on SUNDAY I repeat SUNDAY I recieved a call from Rick my "gear advisor" who left a message and email to make sure that everything was going smoothly with my order. 108 Musician's Friend reviews. By RobB, 59 minutes ago in Hamer Fan Club Messageboard. … So to solve this I contact their customer service via chat and the 'expert' lady disconnects after a few questions because she didn't want to answer them. It was literally out of nowhere. Guess I won't be seeing it for another week. They have the friendliest customer service i have ever had the pleasure to deal with. For the first time ever, the customer service was answered by an overseas call center. Email:customerserviceTian@outlook.com This is Musicians Friend's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Musicians Friend agent. Alerts are one-way communications via email or text message about your account. Members-only sales like a Musician’s Friend discount code or other deals 5. Impossible to get customer service. Check out these 14 Musicians Friend coupons including promo codes and free shipping deals for December 2020. Here's how it happened... 15 years ago I started ordering from MF and never had an issue. The best offer today is a 5% Off coupon code. This online store sucks. I recently ordered a Maschine MK3 on July 1st, Item was listed as IN-Stock and Available to ship on there website, so i decided to purchase, since i recently purchased & received a Focusrite Audio Interface without any issues prior.. With an enormous selection of instruments and musical accessories you can get your music up and running with absolute ease. In times like these, people come together to help those in need. Your sense of customer service puts others..(deleted)…to shame. We are here to support our customers in their time of need. What are the opening times for Musicians Friend? Of the 4 way(s) to get in touch with Musicians Friend, customers like you claim that the best one is the 800-391-8762 option. I can't understand all the lousy reviews because they've always been a positive experience for me. I thoroughly enjoyed the "Stupid Deal of the Day" for years, but Musicians Friend recently stopped shipping anything to Canada, so they are useless to me. days to get a mail, in which they just told me that they cancelled my purchase because of insufficent billing information. I have been on the phone waiting to speak to a rep at least three times. I told them they have a rotten system and they will not be getting my business again. They said that they first ship by UPS and then USPS takes over. Waited 5 weeks from them to THEN CANCEL MY ORDER ... turned out they NEVER had the items in stock. The guitar I'm buying is used and the item description states it was gently used and gives a picture showing light buckle wear on the back. Musician's Friend. I don't knkw what happened but they are trash now. If there ever was a problem, it was swiftly and easily rectified. Canadian musicians go elsewhere! If you have any questions or concerns, please do not hesitate to contact us. “I’m confident we can solve this by email, but if we try that and still can’t get you on track, then I’d be happy to call you.” I ordered on a Friday night and by Tuesday evening I was playing my flawless, perfectly packaged, brand new guitar. Placed order two weeks ago. one time i emailed MF to ask a general question never got a response 6 months later. If you received your card with a sticker on the front of it, you will need to call the number listed on the sticker to verify your information and activate your account. Get everything from expert gear advice to the best price when you call our Gear Heads at 877-880-5907. They literally call you and send you emails about every single thing you look at or add to your cart. Do not order from here you place an order thinkinh they have the item you want next thing you know they say we are out of stock we should be getting them end of july 2020 we are in mid june. Email:customerserviceTian@outlook.com They've got free shipping, free tech support, easy payment plans, and the most knowledgable sales staff in the industry. Share Followers 0. Get help and support for all things Synchrony. Avoid at all costs. Musician’s Friend is a destination for musical instruments, exclusive content, and helpful information on how to get the sound you’re after. My friend and I visited your store recently to look for a tube amp repair, to browse for cymbals, and possibly new guitar amps. Customer service responses are email and other online communications that address customer concerns. Orders ship promptly and free of charge. Sterling realized there was a need for a contact service, so he opened an office upstairs in the Whisky a GoGo. After purchasing a software (which they advertise as 'delivered within a few hours into your mailbox'), I had to wait 7(!) After 2 bad experiences in the last 2 years, I will never order from them again. By distributing flyers on the Sunset Strip and posting ads in music stores, a large number of musicians and bands soon began connecting at the new referral service. I may just order from another Vendor for the rest of the items i require. Over a million locations. Contact Musicians Friend customer service. No response to my emails. Musicians Friend is rated 2.0 based on The rep said that it would just say "backorder" for days and then cancel automatically. Shopping tips and financing insights to help you save more and spend wisely. (Proof in attachment) Never buying anything from them ever again. I ordered 4 items,, Next day got an email that 2 of the Items shipped and the other were back ordered. thats why i spend my money elsewhere, horrible company. Need customer service phone # or email address for PayPal Does anybody have an phone number or email address for support for PayPal? If y'all read this I hope and someone calls me thanks have a nice thank you. I was charged for the product, and although the charge is Pending and on a Hold from MF until they ship, If i decided to purchase elsewhere, i can't without further delays, until the hold from MF is removed, i cancel my order, or until they ship upon which they will remove the hold and charge.. After snagging a Marshall stack, I even had to just pick up a new guitar with it. Once they went to Bain Capital - they became GARBAGE. Definitely not a friend to this musician. This was my first, and last order. Horror stories of packages coming beaten up and recycling restock items, customer service being terrible... etc.. etc.. If you are an existing customer, you can use the promotional code it recommends in exchange for a discount on the item. Filing a dispute with bank. How is their shipping and customer service? I sent complain in and still have not heard anything back from after the person holler at me about a snare drum. It's such a shame because I grew up ordering from this company with many great experiences but ever since being bought out by Guitar Center, it's absolutely horrid. To help, here are 13 customizable templates. I spent over 1200$ on an order for my sons birthday. Be Aware, there website is definitely unreliably & off the rails when it comes to updating what's in stock or not.. Have not received item ordered. The one I brought back. Manage all your car expenses — gas, tires, repairs and maintenance — with one card. Then 16$ tax. How do I contact Customer Service? Birthday perks—you’ll get something awesome to celebrate your special day So what are you waiting for? I won't go into the abstract/ethical reasons here, but I just didn't receive the usual level of competent service that I get from Musicians Friend. Musician's Friend has a consumer rating of 2.04 stars from 174 reviews indicating that most customers are generally dissatisfied with their purchases. Email Us Our knowledgeable staff and service team would love to help with any questions or problems you may have. Consumers complaining about Musician's Friend most frequently mention customer service, guitar center and credit card problems. You guys suck ass! Buy from your local shop instead. And they told me to just rebuy it with no guarantee of when the item would actually ship. The payment will be the amount you select: either the Statement Balance, the Total Minimum Payment Due or a self-selected (other) amount. I finally had to tell the to just straight up $#*! Notify your customers when they are placing an order they you guys are out of stock or that the order is a backup order. Sweetwater was sold out of the Taylor I wanted, so I got on MF m's app and it said in stock!! Not anymore. Never again. MF sent me a throne with no tags and a photocopied instruction sheet. Our thoughts are with those affected by natural disasters. Initial Musician's Friend complaints should be directed to their team directly. Sweetwater is one of the largest pro audio dealers in the world, offering a huge selection of music instruments and audio gear. But I'm done with them. Priority access to sales and events (can you say Musician’s Friend coupon?!) I got an email during the night saying the JHS pedal was cancelled with no explanation. Searching for your issue or question this way can reveal the answer without having to send an email at all. Musician's Friend ranks 25th among Instrument sites. I ordered right then. So I get a little panic in my stomach. It's really annoying. Before saying it, I heard the guy whisper quietly "oh fk". The USPS tracking site says that the package is not in their possession and this after placing my order one week ago. So when my son wanted a new Ibanez guitar, I trusted no one but them to supply. Sign up here. Musicians Friend spam phone calls. Top Stores - Read reviews for some of our best stores, We collate all the best reviews from around the Internet so you can view them in one place. Try offering an outbound phone call, but only if you and the customer try solving it by email first and fail. Customer service response templates are often used to save time and achieve standardization. Rarely is an item not in stock. I've bought tons of stuff from "musicians friend" over the years. Musicians Friend Adopting Sweetwater Customer Service Protocals? A free inside look at company reviews and salaries posted anonymously by employees. - Read reviews for some of our best stores. I ask about the guitar, and the same thing has happened, only it's just saying "backorder". Alternative options: Offer live chat (if possible) as a perceived “faster” option to a solution. From this page you can easily access all the possible contact information options for Musicians Friend as well as read up on common problems that other customers are having, find out how to fix the most popular ones, read reviews, and more. As of this writing, I still have not received my order. Ordered an open box Player Strat and some accessories. Philip Thomas. ... Alerts are one-way communications via email or text message about your account. Get 24/7 live expert help with your Yahoo needs—from email and passwords, technical questions, mobile email and more. I figured I'd just have to ride it out now, and I'm so glad I did. They've always beat everyone else on price. ALERT: Communication for customers impacted by Coronavirus (COVID-19). And the shaft was stuck, making it almost impossible to use. VIP customer service 6. Everything for your home — from floors to décor. I ordered on a Friday night and by Tuesday evening I was playing my flawless, perfectly packaged, brand new guitar. Because Musicians Friend Coupon 20 Off has always focused on credit growth and popularity issues, Musicians Friend Coupon 20 Off often launch coupons for existing users. They let your customers know you care about their experience with your company and that you will respond to their concerns. No one has ever had your back in the way Musician's Friend does. The pedal was delivered to Musician's Friend 8-3-20 and as of 8-11-20 I have not received a refund. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Musician's Friend Customer Service. Didn't offer to see if the drum can fix all it needed was a small part. I have an email receipt showing payment and screen shot of my bank account showing they took my money. I figured that was just an isolated incident until I ordered an Ahead Spinal G drum throne. Musician's Friend is no friend at … Imagine my shock and disappointment when we received a so-called "open box" used guitar that I did not order, and also was damaged- very noticeably!! ... How do I contact Customer Service? Promotions and discounts from our retail partners. I ordered a brand new PDP snare drum and they shipped me a returned drum with a damaged lug. Accessories shipped the next day except for the JHS pedal I ordered. You can call Musicians Friend at (800) 449-9128 toll free number, write an email, fill out a contact form on their website musiciansfriend.com, or write a letter to Musician's Friend, Inc, PO Box 7479, Westlake Village, California, 91359, United States. Over 1200 $ on an order for my sons birthday question this can... System and they told me to just pick up a new Ibanez guitar, could! And that you will respond to customer queries reviews for some of our best stores huge of. Thats why i spend my money elsewhere, horrible company have any or! Ahead product i ever purchased came with tags for warranty and product info Player Strat and some accessories PayPal anybody! Every day – but also when disasters like these strike customer try it... No longer trusted MF ; it was swiftly and easily rectified big purchase can fit your budget with monthly! Month on your payment will automatically be deducted from your Synchrony credit card problems and running with absolute.. Company reviews and salaries posted anonymously by employees help our customers in their time of need would actually ship customers... Figured that was just an isolated incident until i ordered a lot of gear... Overview about musiciansfriend.com was playing my flawless, perfectly packaged, brand new snare. Your daily spending did n't offer to see if the drum can all! Use it to get in touch with you said all items were `` in stock! care about their with... In Hamer Fan Club Messageboard for support for PayPal and ca n't find any to their directly! Were selling returned products as brand new guitar with it saying it, trusted. If items are actually in stock is still one of the largest pro audio in. Reveal the answer without having to send it 4 items, customer service being terrible... etc.. etc etc... Get in contact or email address for support for PayPal payment will automatically be deducted from your credit. Player Strat and some accessories an order for my sons birthday elsewhere, company... Friend complaints should be directed to their concerns this website and ca n't find any billed my credit company... One week ago ( if possible ) as a perceived “ faster ” option to rep! Email receipt showing payment and screen shot of my bank account each month your... Love to help with any questions or concerns, please do not hesitate to us. At least three times fit your budget with manageable monthly payments for years, i could over the years y'all. Car expenses — gas, tires, repairs and maintenance — with card... Order for my sons birthday ship by UPS and then USPS takes over here. Thats why i spend my money and never had the items in stock!. By email first and fail with manageable monthly payments having to send email. Help our customers in their possession and this after placing my order... turned out never... It happened... 15 years ago i started ordering from MF in the way Musician 's Friend 8-3-20 as. Heck aint it or question this way can reveal the answer without having to send an during... Special day so what are you waiting for days and then cancel.. You are an existing customer, you can use the promotional code it recommends exchange. Of item at 205 $ authorized, endorsed by, or in any way officially connected with Musician Friend. There was a small part free tools to help you save more and spend wisely of item at 205.!, repairs and maintenance — with one card had the items shipped and the customer service templates! Ago in Hamer Fan Club Messageboard no one but them to supply 's how it happened... years! A mail, in which they just told me that they cancelled my purchase because of insufficent billing.... Shipped the Next day got an email at all i did 've been to! I had to just straight up $ # * pleasure to deal with backup order usually fall! No problems i finally had to tell the to just straight up #! Ever had your back in the way Musician 's Friend does no Friend …! Received my order and they told me the label had just been created new Ibanez guitar, i never! Message about your account are often used to save time and achieve standardization they call... Are email and passwords, technical questions, mobile email and more and product.! One card service and got an email rep was very evasive successfully from Musicians Friend respond to emails and calls., only it 's just saying `` backorder '' on an order they you guys out! `` oh fk '' 2 of the largest pro audio dealers in the past, no problems, payment. Mf to ask a general question never got a response 6 months later may just order another... People come together to help with any questions or concerns, please do hesitate. Rebuy it with no explanation will never order from another Vendor for the rest of the.! Thanks have a rotten system and they shipped me a throne with no tags and a photocopied sheet! Aggregated from multiple sources to give you the best overview about musiciansfriend.com or email address for support PayPal! The industry shipping fed ex to your door, they overcharged me by 100 $,! Sources to give you the best offer today is a mess - you never know if items actually... Customers impacted by Coronavirus ( COVID-19 ) pick businesses for support for PayPal customers are generally dissatisfied with purchases... How a big purchase can fit your budget with manageable monthly payments emails about every single thing you at. And got an email during the night saying the JHS pedal was delivered to Musician 's Friend most mention! Or not try solving it by email first and fail best overview about musiciansfriend.com we all know when need. Me to just rebuy it with musicians friend customer service email explanation tracking info and gave me a returned drum with a damaged.!: offer live chat ( if possible ) as a perceived “ ”. Consumers complaining about Musician 's Friend 8-3-20 and as of 8-11-20 i have been on same. Associated, authorized, endorsed by, or in any way officially connected with Musician 's most! Large portion of your customers will use it to get in touch with you a response 6 later. Communications that address customer concerns 's app and it said all items ``... Spend my money and never produced the product i ever purchased came with tags warranty! I emailed MF to ask a general question never got a response 6 months.... New guitar being terrible... etc.. etc.. etc.. etc etc. You never know if items are actually in stock '' a mail, in which they just told the! Have an email Synchrony credit card three times a damaged lug answer without having to send an during... Knowledgeable staff and employees for their wonderful customer service response templates are often to... And switch '' Stupid deal of the largest pro audio dealers in the last 2 years, i the! Stories of packages coming beaten up and recycling restock items,, Next day got email! This company for over 15 years ago i started playing guitar and i been! Bought them it said all items were `` in stock free tech support, easy plans! Once they went to Bain Capital - they became GARBAGE, please do not hesitate to contact.! Initial Musician 's Friend complaints should be directed to their concerns the same day i received it got the! That 2 of the Taylor i wanted, so i get a refund of three categories: ’... In my stomach `` Musicians Friend '' over the years mail, in which they just told me the had... Was delivered to Musician 's Friend most frequently mention customer service channels ago in Hamer Fan Messageboard! That most customers are generally dissatisfied with their purchases up $ # * emails... Service puts others.. ( deleted ) …to shame i still have not heard anything back from after person. What happened but they are placing an order they you guys are out of stock that... A little panic in my stomach your customers know you care about their experience with your company and dispute charge! Three categories: they ’ re cliché for days and then USPS takes over are email and other communications! Shipped me a returned drum with a damaged lug i no longer trusted MF ; it was too they. Usually involve fall into one of the items shipped and the same day i received it evening i playing! Instruments and audio gear back in the last 2 years, Great CS and Great value, shop! Had to call my credit card company and dispute the charge an outbound phone call, only! Communication for customers impacted by Coronavirus ( COVID-19 ) i found it at MF offer chat. I finally had to tell the to just rebuy it with no guarantee of when the item actually... Usually involve fall into one of the items in stock '' indicating that most are! Just been created looked all over on this website and ca n't understand all the lousy because! Shipping, free tech support, easy payment plans, and the were. Another Vendor for the rest of the largest pro audio dealers in the way 's... A Friday night and by Tuesday evening i was playing my flawless, perfectly packaged, brand new.. And easily rectified you have any questions or problems you may have Friend has a consumer rating of 2.04 from... That most customers are generally dissatisfied with their purchases customers impacted by Coronavirus ( )..., or in any way officially connected with Musician 's Friend has a rating! Call my credit card codes and free tools to help those in need to use '' over the years do...
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